Return and Refund Policy

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Return and Refund Policy

At Warner Boats, we want you to be completely satisfied with your purchase. If you are not fully happy for any reason, our Return and Refund Policy is designed to make the return process as easy and hassle-free as possible. Here’s everything you need to know:

Return Window

You have 90 days from the date of delivery to initiate a return or exchange. If 90 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, including all accessories, manuals, and documentation.
  • Accompanied by proof of purchase, such as a receipt or order confirmation.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at (209) 286-6567 or email us at info@warnerboatsupply.com to request a return authorization.
  2. Receive Instructions: Once your return is authorized, we will provide you with detailed instructions on how to return your item, including the return address.
  3. Pack Your Item: Carefully package the item to prevent damage during transit. Ensure that all original packaging and materials are included.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note that depending on your bank or credit card company, it may take additional time for your refund to be posted to your account.

Exchanges

If you would like to exchange a product for a different item, please follow the return process above and place a new order for the desired item. We recommend contacting our customer support team for assistance in finding the best replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used products that do not meet the eligibility criteria

Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with a return or exchange, please don’t hesitate to reach out. Our customer support team is here to help!

Thank you for choosing Warner Boats! We appreciate your business and are committed to ensuring your satisfaction with every purchase.